Returns & Refunds

We want you to be happy with your purchase from Big Asia Supermarket.

Change of mind

Due to food safety and hygiene reasons, we do not accept returns or refunds for change of mind on food, frozen, chilled, fresh, or perishable products.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, so we can review the issue quickly.

Depending on the situation and your rights under Australian Consumer Law, we may arrange a replacement, refund, or other suitable remedy.

Proof required

Please provide your order number or receipt, and photos of the product, packaging, and issue where possible. This helps us assess the problem and process your request faster.

Opened products

For health and safety reasons, we generally cannot accept returns of opened or partially consumed products unless the product is faulty, unsafe, incorrectly supplied, or otherwise covered by Australian Consumer Law.

Australian Consumer Law

This policy does not exclude, restrict, or modify any rights you may have under Australian Consumer Law.